Terms & Conditions

Springbok BBQ Terms and Conditions (“Agreement”)

This Agreement was last modified on 7 July , 2020.

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.SpringbokBBQ.co.uk (“the Site”) operated by Springbok BBQ Limited (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.SpringbokBBQ.co.uk. By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Payment Terms

You are expected to pay at least a 10% deposit with your order, and unless this is paid at the time of order the order shall not be valid. The settlement for the balance becomes due 10 days before your event date, and if not paid 100% in full at least 7 day before your event date we reserve the right to cancel your event, in which case you will also forfeit any deposit paid.

Minimum Spend

We have minimum order values for your total spend with us on food i.e. excluding travel and staff charges, on any given day, depending how far your event is from our operational base in Reading. Orders that don’t meet these thresholds may be subject to surcharges, or in extreme cases, cancellation. No refunds will be issued for cancellations in this regard. 

Food Quantities

You are responsible for ensuring that you order enough food for the guests attending your event. See our FAQs for advice and guidance in this regard. Feel free to ask us to recommend menus and food quantities for your event. You can change your menu up to 14 days before your event date by emailing us.

Set Menu Discounts

Our set menus provide added value to our customers, however should you have ordered a set menu, and you’ve violated the instructions provided on our website for your set menu – for example by not ordering the amount of foods/dishes you were supposed to order in each category, you will be liable for a 10% surcharge on your foods plus a £25 handling fee, which will be added to your order retrospectively. 

Service Terms

In the ordinary course of business we usually can’t accept orders any less than 7 days before your event date. You will specify your event date and serving time during the checkout process on our website, and so long as you do not violate our payment terms we’ll arrive on site on your event date to come and execute our magic. You can make changes to the items on your order up to 14 days before your event date by simply emailing us your changes.

You agree to give us access to your premises on the day of your event, and failure of us being able to get access to your premises will result in order cancellation in accordance with our cancellation terms. 


Our website makes it very easy for you to create and order your own menu of foods for us to cook and serve at your event. Once you’ve added all your foods to your cart, be sure to specify your service preferences, add any tableware and crockery required, and add a minimum of one chef to your order.

See our FAQ’s for more information. We do not accept responsibility for errors with orders where any of the aforementioned were omitted, and we reserve the right to make changes and additions to your order in this regard as we deem necessary. 

Event Date Changes

Should you wish to reschedule your event, you can do so up to 30 days before your event date by simply e-mailing us with a new event date , however you may only assume that your event date has been changed once you receive a revised order confirmation from us confirming the same. 

Fewer than 30 days to your event date however, you can no longer change your event date; you can only cancel it – in accordance to our cancellation terms below, after which you can place a new order for the new event date on our website.

Cancellations & Refunds

We do not pass any refunds for any cancellations whatsoever. However store credit coupons with a 2 year validity/expiry window will be issued as follows:

  • for cancellations made more than 30 days before your event date 100% of the order value.
  • for cancellations made more than 14 days before your event date 50% of the order value.
  • for cancellations made more than 7 days before your event date 25% of the order value.
  • for cancellations made less than 7 days before your event date 0% of the order value.

No credit/coupons whatsoever shall be issued for events cancelled less than 7 days before your event date

Tableware Hire

You are responsible for ensuring that we receive back any and all tableware and utensils that was used at your event – in particular plates, knives, forks, dessert bowls, spoons, cups, saucers that you hired.

Where our tableware is used in our absence – and/or to serve foods that weren’t made or supplied by us, you will arrange to have any such items delivered back to us within 72 hours of your event. If you need to receive them before your event date, you can arrange to collect them from us.

Missing or damaged items will be charge at a flat rate of £5 per piece for any item except our Jamie Oliver plates which are £15 per piece. You agree that we may charge any fees in this regard to any previous method you used on our website, failing which you will make alternative arrangements to pay us.

Intellectual Property

The Site and its original content, features and functionality are owned by Springbok BBQ Limited and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Limitation Of Liability

In no event shall Springbok BBQ Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for damages, direct or consequential, resulting from your use of the Site or our services.

Warranty Disclaimer

Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis. The Site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Berkshire, United Kingdom, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about this Agreement, please contact us via the contact-us page on this website.