Terms & Conditions
Springbok BBQ Terms and Conditions (“Agreement”)
Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using http://www.SpringbokBBQ.co.uk (“the Site”) operated by Springbok BBQ Limited (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://www.SpringbokBBQ.co.uk. By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
You are expected to pay at least a 10% deposit with your order, and unless this is paid at the time of order the order shall not be valid. The settlement for the balance becomes due 10 days before your event date, and if not paid 100% in full by this deadline we reserve the right to cancel your event, in which case you will also forfeit any deposit paid.
We have minimum order values which vary depending how far your event is from our operational base in Reading. Orders that don’t meet these thresholds will be subject to a surcharge for the difference plus an irreversible handling fee of £50, added to your order retrospectively. [In extreme cases we may even cancel your order. No refunds whatsoever will be issued for cancellations in this regard]. Asking us to increase your order after the fact to to get rid of a surcharge will incur our usual handling fee for order changes as detailed elsewhere in our terms and conditions.
We generally can’t do events with less than 7 days notice, so please ensure that there is at the very least 7 days between the date you place your order with us, and the event date.
You will specify your event date and serving time during the checkout process on our website, and so long as you do not violate any of our terms and conditions we’ll arrive on site on your event date to come and execute our magic.
Our services are described in detail on our FAQ page, and the content on said page shall be considered to form part of our Terms & Conditions. For more information see Springbok BBQ FAQs.
You agree to make sure we are able to gain access to your premises on the day of your event, and failure of us being able to get access to your premises will result in order cancellation in accordance with our cancellation terms.
Our website allows you to order the foods of your choice in whichever quantities you wish, subject to the increments in which our various foods are available/sold..
As a rule of thumb, we recommend you order your foods in the same quantities as the amount of guests you have attending. See our FAQs for more detailed advice and guidance in this regard.
Nonetheless, you expressly grant us permission to make changes and additions to your order in this regard as we deem necessary to ensure the success of your event.
Add-Ons & Staff
Our website makes it very easy for you to create and order your own menu of foods for us to cook and serve at your event. Once you’ve added all your foods to your cart, be sure to specify your service preferences, add any tableware and crockery required, and add a minimum of one chef to your order. You expressly grant us the authority to make changes and additions to your order in this regard, as we deem necessary to ensure the success of your event.
You are welcome to make changes to your order – and you can do this by simply emailing us with the changes you wish to make, however some conditions and restrictions apply:
A £25 handling fee will be applied to your order each time we have to make changes to your order for you. This £25 handling fee isn’t per item being changed, it is per round of changes being made.
The handling fee for order changes applies to foods, quantities, services – as well as taking any food or service related instructions, and also changes to event dates; subject to our terms and conditions on date changes.
In monetary terms you are only allowed to increase your order, not decrease it. So while you may remove some items, you will need to add others to make up the difference.
Note that the deadline for order changes is strictly 14 days before your event date.
Should you wish to reschedule your event, you can do so up to 30 days before your event date by simply e-mailing us with a new event date , however you may only assume that your event date has been changed once you receive a revised order confirmation from us confirming the same. Fewer than 30 days to your event date however, you can no longer change your event date; you can only cancel it – in accordance to our cancellation terms below, after which you can place a new order for the new event date on our website.
Cancellations & Refunds
We do not pass any refunds – for any deposits or payments made – nor for any cancellations or reductions, whatsoever. However store credit coupons with a 2 year validity/expiry window – minus a £50 cancellation fee per coupon, and less any handling fees on your order at the time of cancellation – will be issued as per below.
- for cancellations more than 30 days before your event date 100% of your payment, less a £50 handling fee.
- for cancellations more than 14 days before your event date 50% of your payment, less a £50 handling fee.
- for cancellations more than 7 days before your event date 25% of your payment, less a £50 handling fee.
- for cancellations less than 7 days before your event date 0% of your payment, less a £50 handling fee.
No credit/coupons whatsoever shall be issued for events cancelled less than 7 days before your event date. The onus is on you to keep a record of your coupon code and if you lose it, consider your coupon null and void.
You are responsible for ensuring that we receive back any and all tableware and utensils that was used at your event in – in particular plates, knives, forks, dessert bowls, spoons, cups, saucers that you hired.
Where our tableware is used in our absence you will arrange to have any such items delivered back to us within 72 hours of your event. If you need to receive them before your event date, you can arrange to collect them from us.
Missing or damaged items will be charge at a flat rate of £5 per piece for any item except our Jamie Oliver plates which are £15 per piece. You agree that we may charge any fees in this regard to any previous method you used on our website, failing which you will make alternative arrangements to pay us.
We will always endeavour to supply exactly the items you’ve ordered, however we may sometimes – due to problems with supply or production; substitute some of the items you’ve ordered with other items of similar quality and value.
We’re a small company in a highly seasonal industry, and like any company operating under these circumstances our finances are fragile. To ensure we remain a viable business, you explicitly authorise us to make changes to your order to reflect current food prices and service charges if your booking was placed prior to the year in which your event takes place. You will never expected to pay more than the prices shown on our website at any given time.
Note that our waiting staff (1) will not in any way handle or clear away cutlery or crockery that we did not provide, and (2) will not serve or handle drinks that we did not provide, and (3) will not stay on site for any longer than it takes to complete our food service at your event – when our chefs depart, our waiting staff depart.
The Site and its original content, features and functionality are owned by Springbok BBQ Limited and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
Limitation Of Liability
In no event shall Springbok BBQ Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for damages, direct or consequential, resulting from your use of the Site or our services.
Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis. The Site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Berkshire, United Kingdom, without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
If you have any questions about this Agreement, please contact us via the contact-us page on this website.